If you have not received an order confirmation via email within a few minutes after placing your order, please check whether your email account is protected by a SPAM-filter. If so, the email may have been automatically removed from your inbox and filtered into a special folder. Therefore, please check your spam folder first.

If you still cannot find the order confirmation here or it has already been deleted, you can request a copy from our customer services department by email. In order to do so, please submit a request via " New support ticket"  on this page.